‘Gone Live? – Don’t Let Your System Leave You Stranded!’
Our goal is to provide excellent functional and technical support to help you reap the benefits of ERP for your growing business. We offer 24/7 support on Dynamics 365 ERP products and also other versions of NAV and AX. We provide different support plans based on the organization requirements and needs. Our Support is equipped with a well managed Support Portal to eliminates the delays and enhance the customer experience.
Getting support for your System after go-live can be a challenge. Having access to highly responsive resources with technical and functional know-how is essential along with clear processes for Analyzing, diagnostics, issue resolution, QA, and deployment. Our dedicated Support Team is standing by ready to assist with troubleshooting, enhancements, configuration changes, maintenance, or even system administration
AP&T provides first-class support for your implemented solution with our highly experienced team.
Fixed Billing Support:
Dedicated Support is available for customers who need guaranteed responsiveness and priority access to resources. Dedicated Support is ideal for customer with a larger user base, complex implementations that include many business processes or modules, significant customizations, integration, use of ISV products, or those who require higher availability, have higher availability environments, and customers who wish to continuously improve their solution maintain alignment to business needs, and enhancements.
Unlimited Customer Portal access to register the calls
Dedicated Team of Product Experts
Dedicated Service Delivery Manager to Reach out
Guaranteed service-level commitments
Quick issue diagnosis and recommended resolution
Complete Dashboard on the reporting
Guaranteed Response up to 2 hours in duration
Priority scheduling of Support Requests
Call Based Support:
Call Based Support is flexible solution with no upfront cost or commitment. Customers simply submit a request through our Support Portal when needed. Help Desk Admin will acknowledge the request instantly. Support Manager coordinates and gather the important background information required to resolve it. Customers are provided with Change Request Form with details and estimation. Our Support Team provides quick issue diagnosis and recommended resolution or next steps, and regular status updates as progress unfolds.
Types of Support:
Functional and process issues
We provide all sorts of System “how-to” on the business process of the application and provide related documentation. Our Experienced Team of professionals provide a detailed knowledge transfer on the system functionality and the implemented Process and also the standard best practices on the process.
Technical issues
We provide support on all sorts of technical issues ranging from the system build, process customization, Database issues, Application issues and others
Solution modifications
change requests are quite common for any implemented solution. We provide analysis and suggestions on the user request to customize the standard functionalities
System maintenance
For any company the system performance is very crucial for the day to day usage of the system. We excel in providing periodic maintenance plans as per the industry best practice on the Database and applications.
